FAQs

• Can you ship internationally or process international credit cards?

At this time Shop Rue25  does not offer international shipping and cannot accept credit cards from outside of the United States.

• Where is your store located?

Shop Rue25 is currently solely an online store based in Miami Florida.

• How can I pay for my order?

Rue25 currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.

• How long will it take me to get my order?

For standard shipping, you should receive your order within 4-5 business days. And 2-3 business days for express shipping.

• How do I purchase an item that is sold out?

Click on the item you would like to purchase and select your desired size if the item is sold out a notification will pop up. Click on "notified me when available" and enter your email address. When the item is back in stock you will be notified by email.

• How can I check the status of my order?

       We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also check the current status of your order by tracking your package with USPS using the tracking number provided.

• Can I cancel or change my order?

       We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders.